Singapore, 23rd March 2011
Lighting design is still very much a people business…at least that is what I think. It is about who you know (not necessarily what you know, although you need that as a base) and the relationships and trust you build with people. I have said before that a supplier may promote the best product in the world, but if the people behind the product are not compatible (for lack of a better word) then specifying the product becomes an issue. We need to have confidence and a feeling of comfort with the people behind the products. We need to know whether the people behind the products have the right competence, if not at least the right attitude. Satisfaction is a word that comes to mind…
Same for the people we work with, be it the client, consultants or our own staff. Relationships are based on trust and respect and when that is established it follows on with loyalty. We like to deal with people we know, people who respect us, people we feel we can trust. It takes a long time to build up trust, but it can be destroyed in seconds…I have experienced this myself too often. Today I dealt with people, lighting suppliers, potential new clients, fellow consultants and of course my own staff. The common denominator for all was trust and respect and with my staff the most important of all…loyalty. Finding good staff is very difficult in our industry, so I am grateful for and blessed with my team.
When it comes to dealing with new clients there is also that instant feeling of like or dislike…first impressions are important, though can be deceiving. Some people are masters of deceit! I think we all may have come across these people at one point of time…While we can be choosy with the projects we work on, but we do not always know who will be involved along the way. It would not be the first time that initial joy turns out into bitter frustration. Having a social drink is not the same as working together under pressure….
In Light Watch today something unusual…UV art. Today I came across the works of Edd Aragon, who has just opened an exhibition in Manila. He specialise in UV paintings that only “come to light” under UV light…check it out.
Light Watch 57: Edd Aragon’s ultraviolet light-reactive art